1. Look Through Our Website
If you haven't already, please look through our website for a selection of the pieces we make. These should be considered as a starting point for your project. We can alter sizing, materials, and configuration of many of our standard pieces.

2. Contact Us
Since all of our work is done on a custom basis, we need to communicate with you to determine how we can best fulfill your needs. For each kind of furniture we have a list of questions that help us to recommend a particular design. We are happy to speak to you on the phone or exchange emails, faxes, or mail. Here is how we can be reached:

Phone: (610) 239-0142
Fax: (610) 239-0732
Email: info@pauldowns.com

Paul Downs Cabinetmakers
401 E. 4th St.
Building 8
Bridgeport, PA 19405

3. Place an Order
Once we have settled on the list of items to be ordered, we will issue a price quotation. This will include detailed information regarding what is to be ordered: quantity, size, materials, and finish. There will also be pricing for shipping (see below for more on this) and applicable sales tax (we collect sales tax only on pieces delivered in Pennsylvania). We require a 50% deposit when you place the order. The balance will be due prior to shipping.

4. Schedule Construction
We put jobs in our build queue in the order they are placed. When we receive a deposit, we will calculate our current backlog and give you a projected delivery date. The lead-time will vary depending upon the type of job and the size of the current backlog. For commercial orders, we complete construction 6 to 10 weeks after receiving the order. For residential orders, a job will take from 10 to 14 weeks. We are happy to discuss your particular scheduling requirements and make an accommodation if we can.

5. Design Confirmation
After the order is placed we generate a set of drawings and finish samples for your review. These will be mailed or emailed to you. They show in detail what we intend to build. It usually takes 1-2 weeks after the order is placed to complete these drawings. You should review them carefully. We are happy to discuss any changes to the order at this time. We will also make any necessary adjustments to pricing and issue a revised quotation. We will not start construction until you have confirmed your acceptance of the designs.

6. Construction & Finishing
After the design drawings have been reviewed and approved, your pieces will be built. Each piece is built by a single cabinetmaker. If there are multiple pieces in the order, these are built simultaneously by several cabinetmakers.

7. Delivery
We ship our work all over the continental United States. Our national shipping is handled by Clark & Reid. Clark & Reid does an excellent job - their drivers are courteous and helpful and will deliver and install the pieces wherever you direct. Furthermore, they take great care to transport the pieces so that they arrive on schedule and undamaged. Shipping times will vary depending upon where you are located, from less than a week for the New York-Washington corridor to 4 weeks for the West Coast. Costs also vary by location, from 6% to 13% of the item prices. We will provide a more detailed shipping quote when you place your order.

We deliver some work ourselves, if you are located within 20 miles of our workshops. In that case shipping costs will vary with the particulars of the order, but generally don't exceed 6% to 8% of the item price.

You can pick up your pieces at our workshop if you choose, but we will want to discuss this with you. Moving furniture gets complicated as the pieces get larger, so we may ask that you use us or a service instead, in order to avoid damage or injury.

8. Final Payment
We will send you pictures of the completed pieces prior to shipping. This is usually done by email. Final payment will be due before the pieces leave the shop. For academic, corporate or government clients, we will arrange payment schedules at the time the order is placed.